Help Centre

After completing your purchase, your tickets are delivered directly to the Seatigo app within minutes — usually seconds. Download the free app on iOS or Android, log in with the same email you used to buy, and your tickets will be there waiting. You can also choose Apple Wallet, Google Wallet, or email PDF at checkout.

No. The Seatigo app stores your tickets offline once downloaded. Your QR code works without any internet connection — just open the app, tap your ticket, and scan at the gate. This is one of the main advantages over paper tickets.

Yes. If you bought multiple tickets, you can share individual tickets to friends directly from the Seatigo app. Tap the ticket → Share → enter their email or phone number. They'll receive a link to add it to their own app or wallet. Each ticket can only be scanned once.

Your tickets are stored securely in your account — not just on your device. Log into the Seatigo app on any phone using your email and password, and your tickets will appear. You can also contact our WhatsApp support line and we'll help you access your tickets immediately.

Our Buyer Guarantee means: (1) Every ticket is verified before delivery — if a ticket fails to scan at the gate, we replace it immediately or refund you. (2) If an event is cancelled by the organiser, you receive a full refund within 7 days. (3) If you receive the wrong tickets, we correct it before the event at no cost to you. We have never left a customer without a valid ticket.

Contact us immediately on WhatsApp (+44 7000 000000) or call our event day hotline. Our team monitors every major event and is ready to resolve issues within minutes. In the rare case of a failed scan, we'll provide a replacement ticket electronically on the spot or issue an immediate full refund if no replacement is available.

Yes. All tickets listed on Seatigo go through our verification process before being available for sale. We work with a network of trusted suppliers and verify authenticity using official venue barcode databases where available. Every purchase is backed by our Buyer Guarantee.

We accept Visa, Mastercard, and American Express. Enter your card details at checkout — all transactions are processed via Wert / Stripe's PCI DSS Level 1 payment infrastructure. Your card details are never stored on Seatigo's servers. You'll receive a payment confirmation and VAT invoice by email immediately after purchase.

Select "Pay with Crypto" at checkout. We accept Bitcoin (BTC), Ethereum (ETH), USD Coin (USDC), and Solana (SOL). After clicking Complete Order, you'll be shown a wallet address or QR code via our Wert payment gateway. Your tickets are held for 20 minutes while your payment is confirmed on-chain. USDC payments confirm fastest. Crypto payments are non-refundable once confirmed on-chain — please ensure you send the exact amount shown.

All card payments are processed using 256-bit SSL encryption and are PCI DSS Level 1 compliant — the highest standard in payment security. Crypto payments go directly to a secure wallet managed by our Wert gateway. Seatigo never has direct access to your card details.

Yes. A full VAT invoice (20% UK VAT) is emailed to you immediately after payment. Seatigo Ltd is VAT registered in England & Wales. If you need a corporate invoice in a specific format, contact our support team via WhatsApp or email.

If an event is cancelled by the organiser (not postponed), we will process a full refund within 7 business days back to your original payment method. If the event is postponed, your tickets remain valid for the new date. If you cannot attend the new date, contact us within 7 days of the postponement announcement and we'll process a refund.

Tickets are non-refundable in standard circumstances, as is common practice across all ticket marketplaces. However, you can resell your tickets on the Seatigo platform — simply go to My Tickets → Sell This Ticket. We'll list it for you and transfer the proceeds to your account once sold. Contact support if you need help with this.